We do our best to dispatch all orders within 24hrs Mon-Fri; this does not include delivery time. Please note, this may be extended in times of high demand e.g. sales, public & bank holidays or the launch of a new collection.

Timescales provided at checkout are estimated and may be subject to delays.

For an updated list of shipping locations please click here.
- Some locations may have a limit of 2/5kg.

As part of our pledge to reduce our environmental impact we carbon offset our deliveries through various projects. For more information, please visit our mission page or visit our club forest!

We hope you are happy with your purchase, however, if you are not completely satisfied with your purchase for any reason you may request a return within 14 days of delivery. Please see below for more information on our return policy.

Start a return here

We highly recommend looking over our Size Guide to make sure you get the correct fit first time, if you have any questions please get in touch and we'll be happy to help 😊

Please take care when trying on your items, soiled items or breakages due to ill fit cannot be refunded.

PLEASE NOTE- Sale items are final sale and cannot be returned.

Orders placed for delivery outside of the UK may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be solely responsible for payment of any such import duties and taxes.

We have no control over these charges and unfortunately cannot predict their amount. Please contact your local customs office for further information before placing your order.

If an order is returned to us due to any duty or tax not being paid or incorrect address details being supplied, we reserve the right to withhold the amount of the cost to us for processing this transaction. This includes any delivery to EU countries as well as the rest of the world.

Please see our Shipping Locations page for an up to date list of locations we are able to ship to

All returns must be requested within fourteen (14) days of the delivery date.

Once your return request has been accepted, you have another fourteen (14) days to return your item to us.

Returns that are not postmarked within fourteen (14) days from return request approval may not be processed and may be disposed of or sent back at customers' expense.

All returned items must be in new and unused condition, with all original tags and labels attached.

Please visit returns.girlofmuse.com to start your return. Our returns label service is available for a small fee of £3.99*, regardless of package size!

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Alternatively, if you'd prefer to send your return back to us with the courier of your choice. Please make sure to include your delivery note inside the package and send it to the following address-

Kuehne + Nagel | Returns BIGBLUE GIRL
Unit 3, Kingpin Industrial Park
Kuehne Nagel
B11 2FE Birmingham, GB

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PLEASE NOTE- unfortunately, we are unable to offer this as a free service at this time. If you are not using our return labels service we strongly recommend using a trackable and insured method to send your return.

*UK service only, cost taken from refund amount.

After receiving your return and inspecting the condition of your item, we will process your refund. Please allow at least fourteen (14) days from receipt to process your return. Refunds may take upto 10 days to appear in your account. We will notify you by email when your return has been processed.

If you choose to return your item, it must be sent back in the same condition you received it in. Any returned items must meet the following conditions to be accepted:

­­— Items must be free of any stains/markings e.g. Fake tan, Makeup, Pet hair/any hair or deodorant.
— Unworn, unwashed and in original condition with all the tags still attached.
— Must not smell of perfume, deodorant, cosmetics or washing powder.
Items that do not meet these conditions may not be eligible for a refund. Returned and non-refunded items may be disposed of or sent back at customers expense. We will keep hold of any items for 14 days, after this period they will be disposed of.

If your order qualified for free shipping and falls below the free shipping threshold after your refund has been processed. In that case, the original shipping amount will be deducted from your refund amount.

Unfortunately we can not accept returns for the following items unless they are faulty:

SOCKS
BRALETTES
GIFT CARDS

For defective or damaged products, please follow the same return process.

— Items must be free of any stains/markings e.g. Fake tan, Makeup, Pet hair/any hair or deodorant

— Unworn, unwashed and in original condition with all the tags still attached.

— Must not smell of perfume, deodorant, cosmetics or washing powder.

Items that do not meet these conditions may not be eligible for a refund. Returned and non-refunded items may be disposed of or sent back at customers expense. We will keep hold of any items for 14 days, after this period they will be disposed of.

If you receive a faulty or defective item, please contact our team within 24 hours of receipt with the following information:

1. Your order number
2. Which item is damaged
3. A description of the fault
4. A photograph of the fault

If your order has been damaged in transit or is missing an item, please contact our team within 24 hours of receipt with the following information:

1. Your order number
2. Which item is missing (if any)
3. A description of the damage (if any)
4. A photograph of the damage (if any)

If you have any questions concerning our shipping & returns policy, please contact our team and we'll be happy to help!