• Shipping

    We do our best to dispatch all orders within 2-4 working days, this does not include delivery time. Please note, this may be extended in times of high demand e.g. public & bank holidays or the launch of a new collection.

    4-6 Working Day Delivery is available to all UK addresses, excluding Offshore & Highlands, which run on a 6-8 or 8-10 day schedule depending on location.

    As part of our pledge to reduce our environmental impact we carbon offset our deliveries through various projects. For more information please visit our club page COMING SOON!

  • Returns

    We hope you are happy with your purchase, however, if you are not completely satisfied with your purchase for any reason you may request a return within 14 days of delivery. Please see below for more information on our return policy.

    We highly recommend looking over our Size Guide to make sure you get the correct fit first time.

    Please take care when trying on your items, soiled items or breakages due to ill fit cannot be refunded.

    Start a return.

  • Orders outside the UK

    Orders placed for delivery outside of the UK may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be solely responsible for payment of any such import duties and taxes.

    We have no control over these charges and unfortunately cannot predict their amount. Please contact your local customs office for further information before placing your order.

    If an order is returned to us due to any duty or tax not being paid or incorrect address details being supplied, we reserve the right to withhold the amount of the cost to us for processing this transaction.

    This includes any delivery to EU countries as well as the rest of the world.

  • Returns window

    All returns must be requested within fourteen (14) days of the delivery date.

    Once your return request has been accepted, you have another fourteen (14) days to return your item to us.

    Returns that are not postmarked within fourteen (14) days from return request approval may not be processed and may be disposed of or sent back at customers' expense.

    All returned items must be in new and unused condition, with all original tags and labels attached.

  • Returns process

    To return an item, please visit our Returns Portal to obtain a Return Merchandise Authorization (RMA) number.

    After receiving an RMA number, place the item securely in its original packaging along with the RMA number and your proof of purchase.

    Please note, this is not a free service & you will be responsible for all return shipping charges. We strongly recommend that you use a trackable and insured method to mail your return.

  • Refunds

    After receiving your return and inspecting the condition of your item, we will process your refund. Please allow at least fourteen (14) days from receipt to process your return. Refunds may take upto 10 days to appear in your account. We will notify you by email when your return has been processed.

    If you choose to return your item, it must be sent back in the same condition you received it in. Any returned items must meet the following conditions to be accepted:

    ­­— Items must be free of any stains/markings e.g. Fake tan, Makeup, Pet hair/any hair or deodorant.
    — Unworn, unwashed and in original condition with all the tags still attached.
    — Must not smell of perfume, deodorant, cosmetics or washing powder.
    Items that do not meet these conditions may not be eligible for a refund. Returned and non-refunded items may be disposed of or sent back at customers expense. We will keep hold of any items for 14 days, after this period they will be disposed of.

  • Exceptions

    Unfortunately we can not accept returns for the following items unless they are faulty:

    UNDERWEAR INCLUDING SOCKS.

    BRALETTE'S & BRASSIERE'S.

    GIFT CARDS.

    For defective or damaged products, please follow the same return process.

    PLEASE NOTE- Sale items are final sale and cannot be returned.

  • Return items

    — Items must be free of any stains/markings e.g. Fake tan, Makeup, Pet hair/any hair or deodorant

    — Unworn, unwashed and in original condition with all the tags still attached.

    — Must not smell of perfume, deodorant, cosmetics or washing powder.

    Items that do not meet these conditions may not be eligible for a refund. Returned and non-refunded items may be disposed of or sent back at customers expense. We will keep hold of any items for 14 days, after this period they will be disposed of.

  • Faulty items

    If you receive a faulty or defective item, please contact our team within 24 hours of receipt with the following information:

    1. Your order number
    2. Which item is damaged
    3. A description of the fault
    4. A photograph of the fault

  • Damaged parcels or missing items

    If your order has been damaged in transit or is missing an item, please contact our team within 24 hours of receipt with the following information:

    1. Your order number
    2. Which item is missing if any
    3. A description of the damage if any
    4. A photograph of the damage if any

  • Questions

    If you have any questions concerning our shipping & returns policy, please contact our team and we'll be happy to help!

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